Support section: Letus Helix

Changing settings for the Helix in suitcase mode (do axis names change?)

Published on November 6, 2017 in sections Letus Helix

The Helix may be used in either normal handheld mode (holding the Helix with two hands at the same height) or in suitcase mode (holding the Helix with only one hand on the motorized handle while allowing the Helix to hang down).       In normal handheld mode, the designation of axes is clear. […]

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How do I get rid of buzzing on my Helix?

Published on October 17, 2017 in sections Letus Helix, Letus Helix App

The Letus Helix iOS app (available on the App Store) now comes with a Set Notch Filters tool to get rid of buzzing.  This tool can be accessed by going to the Set PID and Power Values screen and then to the Filters screen of the app.  Many times this tool is sufficient to get […]

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My tilt handle moves back and forth wildly

Published on August 22, 2017 in sections Manuals

Users with encoded Helixes may see their tilt handles move back and forth wildly when they are sitting on the table.  This does not mean there is a problem.  Simply grab the tilt handle and hold it firmly in the position you want it to be for 1 – 2 seconds.  The Helix will learn its […]

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My Helix is drifting on the pan axis

Published on May 10, 2017 in sections Letus Helix, Software

This problem can be caused by a few different things, depending on the exact nature of the drifting.  Select the more precise description below to see how to fix it. The pan axis of your Helix moves so slowly that you can’t see it move, but it clearly drifts over several minutes This can probably […]

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How do I return the Helix to factory settings?

Published on February 4, 2017 in sections Letus Helix, Software

Sometimes people will mess up the settings or the calibration or the encoder calibration and wonder if there is a way to return the Helix to “factory settings.”  The answer depends on when you purchased or last upgraded your Helix. Helixes purchased in 2017 or Helixes receiving the encoder upgrade in 2017 If you purchased […]

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How do I know if my Helix has encoded motors?

Published on December 1, 2016 in sections Hardware

A Helix with encoded motors will have a pan motor (the motor at the bottom) that looks like the motor on the left in the picture below.  The motor on the right is a non-encoded motor.  

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What are the benefits of encoders?

Published on November 21, 2016 in sections Hardware

As of 11/2016, Letus has added encoders to its Helixes.  Encoders improve the Helix by Preventing motors from losing their position (skipping steps) when bumped or moved too aggressively Dramatically increasing battery life (up to 5 times longer life!) Increasing torque, giving you the extra strength needed for more aggressive panning motions Adding the ability […]

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PID tuning: What is it and how can I use it to get rid of vibration?

Published on September 7, 2016 in sections Letus Helix, Software

PID tuning is the process of modifying the P, I, and D settings on your Helix to eliminate any vibration you may be experiencing.  These two Google Slides presentations will provide you with a solid understanding of how proper power, filter, and PID settings can provide smooth footage across a wide range of situations. Eliminating […]

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How Do I Install the Helix on the 4th Axis?

Published on July 13, 2016 in sections Hardware, Letus Helix

Downloadable instructions are available here.

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My Helix isn’t centered/is panned to the left or right

Published on June 1, 2016 in sections Letus Helix

Occasionally the pan motor will cause the camera to point to the left or to the right when you want it to be centered.  The way to fix this depends on the firmware version you are using.  (Note:  this post does not apply if your Helix is moving around erratically on the pan axis.) Helixes […]

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