Support section: Software

My Helix is drifting on the pan axis

Published on May 10, 2017 in sections Letus Helix, Software

This problem can be caused by a few different things, depending on the exact nature of the drifting.  Select the more precise description below to see how to fix it. The pan axis of your Helix moves so slowly that you can’t see it move, but it clearly drifts over several minutes This can probably […]

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How do I return the Helix to factory settings?

Published on February 4, 2017 in sections Letus Helix, Software

Sometimes people will mess up the settings or the calibration or the encoder calibration and wonder if there is a way to return the Helix to “factory settings.”  The answer depends on when you purchased or last upgraded your Helix. Helixes purchased in 2017 or Helixes receiving the encoder upgrade in 2017 If you purchased […]

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PID tuning: What is it and how can I use it to get rid of vibration?

Published on September 7, 2016 in sections Letus Helix, Software

PID tuning is the process of modifying the P, I, and D settings on your Helix to eliminate any vibration you may be experiencing.  These two Google Slides presentations will provide you with a solid understanding of how proper power, filter, and PID settings can provide smooth footage across a wide range of situations. Eliminating […]

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My camera is Dutched/roll axis does not move to the correct position

Published on June 1, 2016 in sections Letus Helix, Software

There are a few things that may cause this behavior. Camera is installed upside down.  The SDI port/BNC connector must be pointing upward on a Standard Helix when shooting.  Installing it upside down may cause the Helix to try to turn 180 degrees on start up. The initial angle/home position for the roll axis is […]

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Can the Helix point straight down?

Published on April 25, 2016 in sections General, Letus Helix, Manuals, Software

All Helix models can point straight down if the correct settings are used, although you will lose the ability to roll the camera 90 degrees or more.  These settings must be changed in the SimpleBGC GUI.  Note that you must have a firmware version of at least 2.56 b2 to make this work.  To make the […]

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How do I upgrade my firmware to version 2.56 b2?

Published on December 16, 2015 in sections Letus Helix, Software

Note:  If you are curious about whether or not to upgrade, see http://letus.net/what-are-the-differences-between-2-56-b2-and-2-43-b6-is-it-worth-the-upgrade/ If you are upgrading your firmware from version 2.43 b6 or earlier, you should know that there are SIGNIFICANT changes that must be made to the profiles to make them work with the new firmware.  Please read this article fully BEFORE starting the upgrade […]

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I am upgrading my firmware. Can I use my old profiles?

Published on December 12, 2015 in sections Software

With minor firmware changes, often the Helix will work fine with the old profiles.  However, with some firmware updates, using old profiles can result in a completely unusable Helix.  Using profiles from firmware version 2.43 b6 after upgrading to a 2.55/2.56 firmware version will result in your Helix being unusable.  There are three options for […]

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What are the differences between 2.56 b2 and 2.43 b6? Is it worth the upgrade?

Published on December 11, 2015 in sections Letus Helix, Software

There are a couple of dozen changes between these two firmware/GUI versions.  If you use the SimpleBGC GUI, you will actually notice a few more tabs of controls that are now available on 2.56 b2.  While unusually advanced users might be interested in several of these, the important changes come down to a few additions in 2.56 b2: […]

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