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Why does the SimpleBGC GUI crash when I hit the Connect button (Windows)

Published on February 18, 2021 in sections General, Software

The SimpleBGC GUI requires Java to run (JRE for Windows and JDK for OS X), and occasionally there are issues with Java versions and GUI versions.  As of this writing (02/2021), the most recent versions of Java cause the SimpleBGC GUI to crash when trying to connect on a Windows computer for the currently recommended […]

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FAQ for the AnamorphX anamorphic adapters

Published on June 21, 2019 in sections AnamorphX

Many customers ask about our 1.3X and 1.8X AnamorphX Pro anamorphic adapters.  Responses to the most frequently asked questions are listed below. What is the difference between the 1.3X and 1.8X AnamorphX Pro adapters? Both adapters work to provide video footage with a cinematic feel to it (2.39: 1 aspect ratio), optically compressing the horizontal […]

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Setup and balancing with the Helix Pro

Published on May 10, 2019 in sections Letus Helix, Videos


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Can I change settings on my Helix using an iOS or Android app?

Published on December 12, 2017 in sections Letus Helix, Software

iOS Yes.  Letus has created and maintains an iOS app for this purpose.  It is on the App Store and is called Letus Helix.  It will work on iPhones 5s or later and iPads (requires iOS version 9.0 as of Dec 2017).  The app is designed as a simplified version of the SimpleBGC GUI, and […]

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Changing settings for the Helix in suitcase mode (do axis names change?)

Published on November 6, 2017 in sections Letus Helix

The Helix may be used in either normal handheld mode (holding the Helix with two hands at the same height) or in suitcase mode (holding the Helix with only one hand on the motorized handle while allowing the Helix to hang down).       In normal handheld mode, the designation of axes is clear. […]

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How do I get rid of buzzing on my Helix?

Published on October 17, 2017 in sections Letus Helix, Letus Helix App

The Letus Helix iOS app (available on the App Store) now comes with a Set Notch Filters tool to get rid of buzzing.  This tool can be accessed by going to the Set PID and Power Values screen and then to the Filters screen of the app.  Many times this tool is sufficient to get […]

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My tilt handle moves back and forth wildly

Published on August 22, 2017 in sections Manuals

Users with encoded Helixes may see their tilt handles move back and forth wildly when they are sitting on the table.  This does not mean there is a problem.  Simply grab the tilt handle and hold it firmly in the position you want it to be for 1 – 2 seconds.  The Helix will learn its […]

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My Helix is drifting on the pan axis

Published on May 10, 2017 in sections Letus Helix, Software

This problem can be caused by a few different things, depending on the exact nature of the drifting.  Select the more precise description below to see how to fix it. The pan axis of your Helix moves so slowly that you can’t see it move, but it clearly drifts over several minutes This can probably […]

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How do I return the Helix to factory settings?

Published on February 4, 2017 in sections Letus Helix, Software

Sometimes people will mess up the settings or the calibration or the encoder calibration and wonder if there is a way to return the Helix to “factory settings.”  The answer depends on when you purchased or last upgraded your Helix. Helixes purchased in 2017 or later or Helixes receiving the encoder upgrade If you purchased […]

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How do I know if my Helix has encoded motors?

Published on December 1, 2016 in sections Hardware

A Helix with encoded motors will have a pan motor (the motor at the bottom) that looks like the motor on the left in the picture below.  The motor on the right is a non-encoded motor.  

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