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My Helix isn’t centered/is panned to the left or right

Published on June 1, 2016 in sections Letus Helix

Occasionally the pan motor will cause the camera to point to the left or to the right when you want it to be centered.  The way to fix this depends on the firmware version you are using.  (Note:  this post does not apply if your Helix is moving around erratically on the pan axis.) Helixes […]

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My camera is Dutched/roll axis does not move to the correct position

Published on June 1, 2016 in sections Letus Helix, Software

There are a few things that may cause this behavior. Camera is installed upside down.  The SDI port/BNC connector must be pointing upward on a Standard Helix when shooting.  Installing it upside down may cause the Helix to try to turn 180 degrees on start up. The initial angle/home position for the roll axis is […]

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Is There a Manual for the Letus Helix iOS App?

Published on May 17, 2016 in sections Downloads

The Letus Helix iOS app has help screens built in.  In the upper right corner of each screen is an information button that provides information for that screen.  Since some people have requested a written manual (outside of the app), it is provided below in .pdf format. iOS app manual

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Can the Helix point straight down?

Published on April 25, 2016 in sections General, Letus Helix, Manuals, Software

All Helix models can point straight down if the correct settings are used, although you will lose the ability to roll the camera 90 degrees or more.  These settings must be changed in the SimpleBGC GUI.  Note that you must have a firmware version of at least 2.56 b2 to make this work.  To make the […]

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My helix does not respond when I move the tilt handle

Published on February 10, 2016 in sections Letus Helix

This is most commonly caused by one of two problems: The firmware on the Helix has been upgraded to a non-Letus version. Your Helix will not work properly with non-Letus firmware.  Many times users will assume that the most recent version of the firmware available through the upgrade tab is the best one to use.  In […]

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My iOS app’s Wi-Fi connection disconnects automatically after 4 – 5 minutes

Published on January 4, 2016 in sections Letus Helix App

If your Letus Helix iOS app disconnects after 4 – 5 minutes automatically, giving you an error message, you can change the configuration of the Wi-Fi chip to keep this from happening in the future. Using a laptop (or iOS device), Power the Helix using either a USB cable or battery. Connect to the Wi-Fi […]

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Power options for the Helix and Helix Jr.

Published on December 23, 2015 in sections Hardware, Letus Helix, Videos


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How do I upgrade my firmware to version 2.56 b2?

Published on December 16, 2015 in sections Letus Helix, Software

Note:  If you are curious about whether or not to upgrade, see If you are upgrading your firmware from version 2.43 b6 or earlier, you should know that there are SIGNIFICANT changes that must be made to the profiles to make them work with the new firmware.  Please read this article fully BEFORE starting the upgrade […]

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