Support

How can we help you today?

What is the Helix’s payload (weight) capacity

Published on December 11, 2014 in sections FAQ, Letus Helix

The Standard Helix can support payloads up to 16 lbs (7.3 kg). The Helix Jr. can support payloads of up to 10 – 12 lbs.

0 0 Read more

How to select profiles using the menu button

Published on November 26, 2014 in sections FAQ, Hardware, Software

There are 5 profiles pre-loaded onto your Helix when it is manufactured. You can switch profiles by clicking the Menu button a specific number of times. Here are the default profiles and corresponding clicks (Helix units running firmware 2.43b6 and above).  1 Click: Toggle Motors ON and OFF 2 Clicks: Profile 1 – Small Camera […]

0 0 Read more

Which connection do I select in the GUI for USB/Bluetooth on Mac?

Published on November 24, 2014 in sections Letus Helix, Software

When connecting to the Helix via USB on a Mac, select the /dev/tty.SLAB_USBtoUART as your connection. If you do not see this option, make sure you have the USB bridge drivers installed for Mac. When connecting to the Helix via Bluetooth, do not connect to the ports with Bluetooth in the name.  Connect to /dev/tty.Letus-Helix-DevB.  Connecting via […]

0 0 Read more

The Helix is jittery, has vibration, or acts erratically

Published on November 18, 2014 in sections General, Letus Helix

There are several potential causes for this behavior. A very small amount of vibration will normally be felt in the right handle, because it is directly connected to the motor. This should never be seen in the actual picture, though. When the vibration reaches a certain level, the Helix may not be able to respond […]

0 0 Read more

How to install the Basecam GUI on Mac OSX

Published on November 14, 2014 in sections Letus Helix, Software

Downloading and Installing the Basecam GUI (Graphical User Interface)  The Basecam GUI (Graphical User Interface), designed by Basecam electronics, is the graphical user interface that allows you to interact with the Letus Helix and change settings used in its operation. The GUI can be found at http://letus.net/where-to-get-the-helix-software/ .  The   Download the most recent GUI and the most recent […]

0 0 Read more

Do you offer custom power cables for the Helix?

Published on November 7, 2014 in sections Hardware, Letus Helix

We can provide custom cables for powering cameras and accessories through the Helix 2 pin power port(s). Any cables we currently offer are available in the Helix accessories category at http://letus.net.  If you don’t see the cable you need, please contact us for a quote on building one. Many of our customers also utilize http://mediablackout.net/ for custom cable […]

0 0 Read more

Where can I find the software (GUI) for changing settings on the Helix?

Published on November 7, 2014 in sections Downloads, Letus Helix, Software

Currently, the recommended firmware version is 2.56 b2 for non-encoded Helixes and 2.61 b8 for encoded Helixes.  You can download the latest version of the Letus/BaseCam GUI software from the locations below. GUI for firmware version 2.43 b6 GUI for firmware versions 2.55 b9 or 2.56 b2 GUI for firmware version 2.63 b0 (used for […]

0 0 Read more

How do I control the Helix from my Android device?

Published on November 6, 2014 in sections Letus Helix, Software

If you have the Bluetooth module option on your Helix, you can connect to it remotely via an Android device. In the Google Play store, search for “SimpleBGC” (firmware versions 2.43 b9 and below) or “SimpleBGC32” (firmware versions 2.55 b9 and above) by BaseCam Electronics. Install the application. Connect via Bluetooth on your device to […]

0 0 Read more

Helix First Start

Published on November 5, 2014 in sections FAQ, General, Letus Helix

Install the BaseCam GUI on your computer or install the Letus Helix app on your iOS device. Connect the Helix to your computer using USB or Bluetooth Balance your camera on the Helix Tips for balancing the Helix (text) Balancing the Helix Jr. with a DSLR camera (video) (more balancing videos coming soon) Select your shooting profile

0 0 Read more

How to connect to the Helix using Bluetooth

Published on November 4, 2014 in sections Letus Helix, Software

On Windows Go to Devices and Printers on your computer Click the Add a Device Button Click on the Letus Helix (it may take several seconds to appear) Enter Bluetooth Code: 7777 Wait for the connection to complete “Letus-Helix” should show up under “Devices and Printers”. Right click on this and select “Properties”, then go to […]

0 0 Read more