Support section: General

Why does the SimpleBGC GUI crash when I hit the Connect button (Windows)

Published on February 18, 2021 in sections General, Software

The SimpleBGC GUI requires Java to run (JRE for Windows and JDK for OS X), and occasionally there are issues with Java versions and GUI versions.  As of this writing (02/2021), the most recent versions of Java cause the SimpleBGC GUI to crash when trying to connect on a Windows computer for the currently recommended […]

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Can the Helix point straight down?

Published on April 25, 2016 in sections General, Letus Helix, Manuals, Software

All Helix models can point straight down if the correct settings are used, although you will lose the ability to roll the camera 90 degrees or more.  These settings must be changed in the SimpleBGC GUI.  Note that you must have a firmware version of at least 2.56 b2 to make this work.  To make the […]

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What are the differences between Helix Jr. and the Standard Helix?

Published on January 9, 2015 in sections General, Hardware, Helix Jr., Letus Helix

Comparison chart on differences between Standard Helix and Helix Jr: Helix Helix Jr.  Weight (3 axis handheld Al ver. – no battery) 6.5 lbs 5.25 lbs  Weight (3 axis handheld Mg ver. – no battery) 5.4 lbs 4.25 lbs  Weight capacity 16 lbs 10 – 12 lbs  Overall width 20.5″ 16″  JuiceBox battery 5200 mAh […]

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When I shake my Helix like an angry gorilla on crack, it freaks out. What gives?

Published on December 11, 2014 in sections General, Hardware, Letus Helix

You’d freak out too if an angry gorilla on crack shook you.  Treat your Helix well and it will return the favor.

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The Helix is jittery, has vibration, or acts erratically

Published on November 18, 2014 in sections General, Letus Helix

There are several potential causes for this behavior. A very small amount of vibration will normally be felt in the right handle, because it is directly connected to the motor. This should never be seen in the actual picture, though. When the vibration reaches a certain level, the Helix may not be able to respond […]

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Helix First Start

Published on November 5, 2014 in sections FAQ, General, Letus Helix

Install the BaseCam GUI on your computer or install the Letus Helix app on your iOS device. Connect the Helix to your computer using USB or Bluetooth Balance your camera on the Helix Balancing a C100 on the Helix Jr. (video) Balancing the Helix Jr. with a DSLR camera (video) See Helix Jr. manual for tips on balancing that are applicable […]

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What cameras can be used with the Standard Helix?

Published on October 27, 2014 in sections FAQ, General, Hardware, Letus Helix

What cameras can be used with the Standard Helix? The Helix can carry a wide range of cameras.  Cameras tested so far include the following: Blackmagic Design Cinema Camera Canon EOS 1DC Canon EOS 5D Mark 2/3 Canon EOS C100 Canon EOS C300 Canon EOS C500 Panasonic Lumix DMC-GH4 RED Dragon RED Epic RED Scarlet […]

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