Support section: Software

Why does the SimpleBGC GUI crash when I hit the Connect button (Windows)

Published on February 18, 2021 in sections General, Software

The SimpleBGC GUI requires Java to run (JRE for Windows and JDK for OS X), and occasionally there are issues with Java versions and GUI versions.  As of this writing (02/2021), the most recent versions of Java cause the SimpleBGC GUI to crash when trying to connect on a Windows computer for the currently recommended […]

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Can I change settings on my Helix using an iOS or Android app?

Published on December 12, 2017 in sections Letus Helix, Software

iOS Yes.  Letus has created and maintains an iOS app for this purpose.  It is on the App Store and is called Letus Helix.  It will work on iPhones 5s or later and iPads (requires iOS version 9.0 as of Dec 2017).  The app is designed as a simplified version of the SimpleBGC GUI, and […]

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My Helix is drifting on the pan axis

Published on May 10, 2017 in sections Letus Helix, Software

This problem can be caused by a few different things, depending on the exact nature of the drifting.  Select the more precise description below to see how to fix it. The pan axis of your Helix moves so slowly that you can’t see it move, but it clearly drifts over several minutes This can probably […]

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How do I return the Helix to factory settings?

Published on February 4, 2017 in sections Letus Helix, Software

Sometimes people will mess up the settings or the calibration or the encoder calibration and wonder if there is a way to return the Helix to “factory settings.”  The answer depends on when you purchased or last upgraded your Helix. Helixes purchased in 2017 or later or Helixes receiving the encoder upgrade If you purchased […]

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PID tuning: What is it and how can I use it to get rid of vibration?

Published on September 7, 2016 in sections Letus Helix, Software

PID tuning is the process of modifying the P, I, and D settings on your Helix to eliminate any vibration you may be experiencing.  These two Google Slides presentations will provide you with a solid understanding of how proper power, filter, and PID settings can provide smooth footage across a wide range of situations. Eliminating […]

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My camera is Dutched/roll axis does not move to the correct position

Published on June 1, 2016 in sections Letus Helix, Software

There are a few things that may cause this behavior. Camera is installed upside down.  The SDI port/BNC connector must be pointing upward on a Standard Helix when shooting.  Installing it upside down may cause the Helix to try to turn 180 degrees on start up. The initial angle/home position for the roll axis is […]

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Can the Helix point straight down?

Published on April 25, 2016 in sections General, Letus Helix, Manuals, Software

All Helix models can point straight down if the correct settings are used, although you will lose the ability to roll the camera 90 degrees or more.  These settings must be changed in the SimpleBGC GUI.  Note that you must have a firmware version of at least 2.56 b2 to make this work.  To make the […]

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How do I upgrade my firmware to version 2.56 b2?

Published on December 16, 2015 in sections Letus Helix, Software

Note:  If you are curious about whether or not to upgrade, see If you are upgrading your firmware from version 2.43 b6 or earlier, you should know that there are SIGNIFICANT changes that must be made to the profiles to make them work with the new firmware.  Please read this article fully BEFORE starting the upgrade […]

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